24/7 remote support? Safe thing!
07. August 2026
Our HEUFT TeleService offers a variety of options for secure integration and effective remote maintenance. No one is left behind!
The HEUFT PhoneService hotline at +49 26 36 / 56-277, combined with a global network of experienced HEUFT DirectService technicians, ensures 24/7 availability and rapid response times for effective support. For online remote diagnostics and maintenance, our HEUFT TeleService is also available around the clock. To ensure secure integration into our customers’ individual IT infrastructures, it is available in variants such as “direct,” “S2S VPN,” and “S2S net.”
Get started right from the affected device. Transfer inspection images and parameter data in real time. Get support at any time. Grant our experts temporary access to all modules, messages, and signals only upon explicit request. Work together to remotely locate malfunctions, assess them competently, and resolve them as quickly as possible. Download our HEUFT CyBridge.app to your smartphone from the Google Play Store to chat with our support team and share documents and images from anywhere, free of charge. The HEUFT TeleService combines all of this with the highest level of IT security. This ensures that sensitive production and company data can never fall into the wrong hands!
Secure Tunnel
To achieve that, an encrypted, hermetically sealed VPN/IPSec point-to-point connection is established from the device requiring maintenance in one direction only – to our service network. With password and firewall protection as additional security measures, this secure tunnel prevents unauthorized access by outsiders.
HEUFT CyBridge.gate, the proxy server for the connected devices, keeps our checking, inspection, and labelling systems invisible on the Internet – and ensures, among other things, that detection images are transmitted in real time to the HEUFT TeleService team. The software can be run as standard on our HEUFT CyBridge.hub server hardware. Alternatively, it can be run on an existing hardware server – or entirely digitally using the HEUFT CyBridge.hub virtual.Whether physical or purely virtual – various options for establishing a secure connection are available for all server types.
These include, among others,
- the standard solution HEUFT TeleService direct, in which HEUFT CyBridge.gate establishes a secure connection to HEUFT via a VPN tunnel as needed.
This also works just as securely in a site-to-site (S2S) configuration. Specifically, either as
- the “tunnel-in-tunnel” solution HEUFT TeleService S2S VPN
or as
- the permanently connected HEUFT TeleService S2S net, in which HEUFT CyBridge.gate uses an existing tunnel for remote diagnostics and maintenance.
Both S2S variants can be easily integrated into existing IT infrastructures. HEUFT CyBridge.gate does not require a direct Internet connection for this.
Barrier-free 24/7 remote service availability
Day in and day out, around the clock, a secure connection can be established with our remote service technicians stationed worldwide. By joining forces, the full performance of HEUFT’s network-enabled quality control, inspection, and labelling systems is quickly restored. The same applies to the efficiency and productivity of entire filling and packaging lines.
No one needs to worry about language barriers or communication issues. Whether it’s Turkish or Thai: knowledgeable experts at one of our 19 HEUFT support centers worldwide provide competent assistance in a variety of languages. Expert support in English and German is always guaranteed – thanks to our 24-hour on-call service. No customer is left behind when the safety and quality of their products or the availability of their equipment are at stake!
